About IdentaFone Software


IdentaFone Software has been developing innovative CTI products since 1994. Our focus is to increase telephone productivity on the desktop through screen pops and contact management integration. IdentaFone has products for a wide range of hardware platforms including voice modems, specialized CID adapters and TAPI compliant IP phone systems.

IdentaFone is a highly focused company based in Waterloo Ontario in the heart of Canada's Technology Triangle, an area which is well known for its technology innovations from local startups such as RIM (Blackberry) and Open Text.

With an emphasis on customer and pre-sales support, we take the philosophy of problem solving as an inspiration for our software designs.

IdentaFone also provides custom software development such as our tools for Verizon Communications used by their technicians to conduct analysis from Gemini, Millennium and ProTel gateways.

In 2011 we partnered with Genuine Parts Company (a division of NAPA Commercial Systems Group) and created NAPA SmartCall Software which integrates screen pops with the NAPA TRACS Automotive Shop Management System used by affiliated NAPA AutoCare repair facilities.


 Contact us for for your custom telephony screen pop programming requirements.