|
Doesn't Work Under Windows Upgrade
To use IdentaFone in TAPI mode with Windows XP or Vista you need to upgrade your modem drivers to XP or Vista certified drivers.
These drivers should be downloaded from the modem manufacturer's web site instead of using the driver that came with Windows. Sometimes an older driver from XP will work in Vista but you will get a warning message during the driver install that you can ignore.
Back To Top
TAPI Mode Problems
If you are experiencing difficulty with getting Caller ID to display, check with the modem
manufacturer for updated drivers. You probably need updated drivers if you see the following...
- An error message in the status window after starting IdentaFone such as "Not 100% TAPI compliant"
- You just get RING RING in the status window when a call comes in.
- A call is logged as Missing Data
To install a modem driver INF file, do the following:
1. Copy the file to a floppy disk or to an install Dir on your hard drive.
2. Start Control Panel > Modems
3. Delete your modem
4. Select the Add option
5. Reselect your modem and choose Have Disk
Step 3 removes your current Windows registry settings that refer to the old driver.
Step 5 adds the modem back and uses the data from the new INF file to create registry entries that will handle Caller ID when used with TAPI devices.
Back To Top
Is TAPI supported on Windows 95?
Yes it is, however Win95 came with a Telephony Service Provider (TSP) called UNIMODEM. It is capable of supporting the
standard simple telephony features of most modems on the market but not Caller ID.
If you are still using Windows 95, then chances are your Unimodem driver needs updating to an updated version known as
UnimodemV, the V stands for Voice. The UnimodemV TSP allows access to more advanced telephony features such as capturing Caller ID information.
Go to the "\windows\system" directory and examine the date on the unimodem.vxd file. If the date is earlier than 11/16/95
then you need to install the updated Unimodem/V drivers.
UnimodemV Availability |
| WIN 95 |
Update Required for Caller ID |
| WIN 98, ME, 2000, XP |
Included with Windows |
| W2000, XP |
Unimodem 5 provided |
| NT 4.0 N/A |
Telephony device manufacturers may provide their own TSP |
To install UnimodemV, first make a temporary folder on your hard drive. Second, extract all the files to your temporary folder.
Execute the unimodv.exe file which will extract all the files needed to update your existing unimodem driver including a
readme file. View the readme file which will guide you through the installation process.
Back To Top
How To Configure IdentaFone For Direct Modem Mode
Refer to your modem manual to find out the init string that places your modem in CID mode.
If you have a choice between formatted or unformatted mode then always choose formatted.
This usually mean the string will end with the digit 1 as a parameter instead of 2.
Do not precede the string with the AT prefix.
| +VCID=1 or +FCLASS=8;+VCID=1 |
All IS-101 modems, Recent USR, Lucent LT, Rockwell HCF (V.90 or K56FLEX, e.g. PCI modems from Creative), some Pace modems (IS-101 compatible), Multitude, IDC, Cirrus Logic, most of IDC modems. |
| #CID=1 |
Used in older USR, Texas Instruments, Rockwell compatible modems (excluding software modems and Rockwell HCF), Hayes, several Pace modems, PowerBit, GVC, PCTel, IDC (VR series) devices, Diamond Supra (Rockwell compatible). |
| #CLS=8#CID=1 |
Caller ID in voice mode in some 56K USR modems, some Rockwell compatible (Boca Research, Cardinal, voice Zoom). |
| #CC1 |
Older non-voice Aspen modems, older Cirrus Logic, Motorola Voice Surfer, Phoebe. |
| *ID1 |
Some Motorola modems |
| %CCID=1 or %CCID=3 |
Practical Peripherals modems. |
| $JSCID=4,1 or $JSCID=1,0 |
ELSA ML 56k Internet II (Netherlands) |
Test your modem's CID capability in Direct Modem mode.
- Make sure you have the proper com port selected. If unsure then refer to your Control Panel settings > System > Device Manager.
- Check that no other modem software is running (fax, internet, PDA sync software)
- Click the Test button which will bring up a terminal window.If you do not get "OK" or if you get "ERROR" then change the init string to +vcid=1 (close the Test window to make changes).
Other init strings are in the table above if you need to try others.
If you get "OK" then leave the Test window open for a call.
- Wait for a call and see what appears on the screen.
You should see something similar to this:
RING
DATE = 1230
TIME = 1100
NMBR = 5551212
NAME = JOE SMITH
RING
Note the prefixes on each line of data. These prefixes must be entered in the appropriate boxes for Date, Time, Name etc. Do NOT include the "=" sign.
If you just get RING, RING then your modem is not CID capable
Back To Top
NetPop Errors
Duplicate Messages in NetPop but not when using WinPopUP
NetPop uses Mailslots which are a connectionless protocol, they attempt to ensure that you receive at least one
copy of the message by sending each message using every available protocol.
If you do not specifically require both NetBEUI and IPX/SPX on your local peer to peer network, then remove one of them.
Couldn't Open Mailslots error when using NetPop
Win 95/98
You are probably running a copy of WinpopUp or a clone such as LANchat. You can only have
one network messaging service running at a time.
Win 2000, XP
To use Netpop you will have to disable Messenger Services.
- Log on as Administrator if necessary, open Control Panel.
- Open Administrative Tools.
- Open Services.
- Scroll down and highlight Messenger in the Service List.
- Right click and choose Properties.
- Select Startup Type to be Manual.
- Go down to Service Status and click the Stop button.
- After service has completed shutting down, click the OK button and then exit control panel.
Back To Top
Vonage IP Phones
IdentaFone works just fine with Vonage IP telephony with the simple steps listed here.
Instead of plugging in your telephone directly into the Cisco, Motorola, etc adapter (ATA), plug in a splitter jack or splitter cable.
From the splitter connect your telephone and also a phone cable into a voice modem that is CID capable. Install your modem drivers and
now you have screen pops and call blocking!
Back To Top
Copyright © 2008 IdentaFone Software
|
Can't find an answer?