• Make sure you have the correct com port selected in IdentaFone settings (F2)
• Make sure you have the correct hardware model selected in IdentaFone settings (F2)
• Use the cable supplied by the CID hardware manufacturer or one recemended in the hardware manual.
• Follow the instructions in your hardware manual for testing the hardware connection using Hyperterminal.
• Test the phone with with a stadard CID display box or telephone to see if CID is arriving on the line.
• Use only the type of telephone jack cords as recommended by the CID hardware manufacturer. Some CID boxes allow 2 line connections to a single jack and the proper cord is critical.

For networking to be successful you need to make sure of the following.

• TCP/IP protocol installed for your network card.
• If you have a software firewall such as ZoneAlarm make sure IdentaFone is given permission to access the LAN.
• If you are running XP SP2 or Vista with its internal firewall or any other firewall then make sure you have opened ports 12310 and 12311.
• Select the IP assigned to your PC LAN card in IdentaFone's network settings on each running copy.
• Make sure all PCs are running in the same IP family such as 192.168.0.xxx with the sub net set to 555.555.555.555.
• Designate all running copies as either a Server (hardware attached) or as Clients (remote PCs).
• Select the type of hardware on network Client copies (F2) so they also process the data properly.
• If you are sharing the logs or phonebook with the server copy then make sure you set IdentaFone's data folder on the server copy as a shared folder.